1Is it safe and secure to shop at Slayy?
Slayy prides itself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We do not share or sell your personal details to any third party companies.
2How do I add/change my shipping address?
You can change your shipping address within 1 hour of your order be submitted, please email us at hello@slayy.my
3What kind of payment method may I use at Slayy?
Credit Card (Visa/Mastercard/AMEX)
Debit Card
Paypal
4What if I can't make payment online?
No worries! You can choose Manual Transfer at checkout. Please make your payment to the listed bank account and once the payment process has been completed successfully, kindly email your proof of payment with your order number to order@slayy.my

Bank Name: Maybank
Account Name: SWG Media Solutions PLT (LLP0016685-LGN)
Account Number: 514897077843

5Do you offer free samples?
Yes, We will be giving free samples to our customers while stocks last.
6Are the products offered at Slayy original since we get so much discount?
Yes! At Slayy, we promise you that every product sold on our platform is 100% authentic. Providing you with the highest quality service and original goods is our top priority. We strive to provide beauty products for you at low prices with many great deals you will love! Also, we are able to pass on the savings to you since we do not have a physical storefront and related overhead expenses.
7Why does my Order Status show “payment pending”? Should I re-create a new order?
Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at hello@slayy.my and do not re-create your order to prevent duplication.
8Why is my order cancelled?
Slayy reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have any enquiries, kindly contact our Customer Service via hello@slayy.my
9I need more information about Slayy. Who do I contact?
You may contact our customer service at +6011-36188213 or kindly email your inquiry to hello@slayy.my. Our customer service will contact you during business working hours from Monday – Friday
10How can potential sellers work with Slayy?
We are always on the lookout for beauty suppliers and brand corporations.
Please write to us at sales@slayy.my and our team member will respond to you as soon as possible.